Field Service Management
From first call to final sign off, your customers expect a personalized, connected service. To deliver it, you need true, end-to-end field service management software that improves business efficiency, ensuring fast response times and real-time reactivity.
Our Field Service Management
IFS Service Management is the most powerful service planning, tracking, and optimization solution available.
It enables and maximizes profitable service-based revenue streams within a single platform by combining leading service management functionality, including complex asset management, scheduling optimization and mobility, with enterprise class ERP capabilities, such as Supply Chain Management, Human Capital Management and Global Financials.
Transforming field worker productivity
Empower field workers to manage their day, from start-to-finish, on mobile devices to efficiently deliver great service as part of a connected team
Deliver Outcome-Based Service
IoT predictive service from IFS enables you to transform your service business and shift from traditional maintenance to lucrative outcome-based contracts.
Expert help instantly. Remote assistance anywhere.
Connect remote experts with technicians, engineers, or customers, to help instantly diagnose and solve issues to increase first-time fix rates. Capture expert knowledge for onboarding, training and customer service.
Service delivery models of the future – now
In today's customer-driven environment, service is more important than ever before. Why? It enables differentiation in a crowded, competitive market and is a key revenue driver for future business growth.